w345 is committed to protecting the privacy and personal data of every player on our platform. This Privacy Policy explains in plain, clear English exactly what information w345 collects from Pakistani players, how that information is used, who it may be shared with, and what rights you have over your own data.
All personal data held by w345 is protected by 256-bit SSL encryption in transit and AES-256 encryption at rest. Your PKR transaction history and mobile number are never stored in plain text.
w345 collects only the personal data that is strictly necessary for account operation, regulatory compliance, and service improvement. We do not harvest data beyond what our gaming license and operations require.
Where w345 relies on your consent as the legal basis for processing personal data — particularly for marketing communications — you may withdraw that consent at any time through your account settings.
w345 does not sell your personal data to third parties. Data is shared only with trusted service providers who are contractually bound to process it on w345's behalf, or with authorities as required by our gaming license.
You have the right to request access to the personal data w345 holds about you, to correct inaccurate information, and to request deletion of your data subject to our legal retention obligations.
This Privacy Policy sets out every category of data w345 processes, the specific purpose for each, and the legal basis on which that processing takes place. No hidden data practices exist on the w345 platform.
w345 is an online casino and sports betting platform that has served Pakistani players since 2018. References in this Privacy Policy to "w345," "we," "us," or "our" refer to the operating entity behind the w345 brand, which holds an international gaming license governing the operation of this platform.
w345 acts as the data controller in respect of all personal data collected from players who register and use the w345 platform, including all casino games, the sports betting sportsbook, crash games, Monster Dice, and all associated support and payment functions. As data controller, w345 determines the purposes and means of personal data processing and is responsible for ensuring that processing complies with applicable data protection obligations under our international gaming license.
Note: This Privacy Policy applies exclusively to the w345 platform and the data w345 collects directly from its players. It does not apply to third-party websites, payment providers such as JazzCash or EasyPaisa, or any other external platforms that may be linked from our pages.
w345 collects personal data from Pakistani players through several channels: directly when you register or update your account, automatically as you use the platform, and from third parties such as payment processors and identity verification services. The categories of data we collect are set out below.
| Category | Examples of Data Collected | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number (where provided for KYC), gender | Registration form, KYC process |
| Contact Data | Pakistani mobile number, email address, city of residence | Registration form, account updates |
| Financial Data | JazzCash or EasyPaisa account reference, HBL/UBL/Meezan Bank account details (masked), deposit and withdrawal history in PKR | Payment processing, transaction records |
| Gaming Data | Game session history, bet amounts, game outcomes, casino and sportsbook activity, bonus usage | Automatically via platform activity |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Automatically via cookies and server logs |
| Communications Data | Records of support chat transcripts, emails sent to w345, complaint correspondence | Direct communication with w345 support |
w345 does not collect sensitive personal data — such as racial or ethnic origin, religious beliefs, or biometric data — unless specifically required by KYC regulations applicable under our gaming license, in which case the collection of such data will be clearly communicated to you at the time of collection.
w345 uses personal data collected from Pakistani players for the following purposes:
Your identity and contact data are used to create and maintain your w345 account, verify your eligibility to access the platform (including age verification to confirm you are 21 or older), process your w345 Login, and administer your account settings and preferences.
Financial data is used to process PKR deposits via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and to execute withdrawal requests to your registered payment method. w345 retains transaction records as required by our gaming license and anti-money laundering obligations.
w345 is obligated under the terms of our international gaming license to conduct Know Your Customer (KYC) checks, including age and identity verification. Personal data collected during KYC is used solely for compliance purposes and is retained for the period required by our licensing authority.
Technical data, gaming data, and identity data are used by w345's fraud detection systems to identify suspicious account activity, prevent unauthorised access to player accounts, detect bonus abuse, and comply with anti-money laundering obligations. This processing is essential to maintaining a safe platform for all Pakistani players.
Aggregated and anonymised gaming data and technical data are used to improve the performance, design, and game offering of the w345 platform. This data is processed in a form that does not identify individual players and is used to understand general usage patterns across the platform.
Communications data is retained to enable w345's support team to resolve player queries effectively, maintain records of complaints and their outcomes, and train support staff on common player issues specific to the Pakistani market.
Where you have opted in to marketing communications, w345 may use your contact data to send you information about promotions, bonuses, new games, PSL-related betting offers, and other news relevant to your w345 account. You may withdraw consent for marketing at any time — see Section 10 of this Privacy Policy for details.
w345 processes personal data only where a valid legal basis exists. The legal bases on which w345 relies are as follows:
w345 does not sell, rent, or trade your personal data to any third party for commercial purposes. Personal data is shared with third parties only in the following circumstances:
To process your PKR deposits and withdrawals, w345 shares relevant financial and identity data with payment service providers including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. These providers act as independent data controllers in respect of their own processing and are subject to their own privacy policies.
Where KYC verification is required, w345 may share identity data — including a copy of a government-issued identity document — with third-party identity verification service providers contracted by w345. These providers process data solely on w345's instructions and are bound by strict confidentiality obligations.
w345 uses third-party technology providers to operate its platform, including game software suppliers, server infrastructure providers, customer support software vendors, and fraud detection service providers. Each of these providers is engaged under a data processing agreement that restricts their use of player data to the specific service they provide to w345.
w345 may be required to disclose player personal data to regulatory bodies, law enforcement agencies, or courts where such disclosure is required by law, the terms of our gaming license, or a valid legal order. In such cases, w345 will disclose only the minimum data necessary to satisfy the legal requirement.
In the event of a merger, acquisition, or sale of assets involving w345, player personal data may be transferred to the acquiring entity as part of the transaction. Players will be notified of any such transfer and any material change to data processing arising from it.
Important: w345 does not share individual player gaming histories, betting patterns, or PKR transaction data with any advertiser, data broker, or marketing analytics company. Aggregated, anonymised usage data may be used internally for platform analytics only.
w345 uses cookies and similar technologies on the w345 platform to provide essential platform functionality, improve user experience, and — where you have consented — deliver relevant promotional content. The categories of cookies used by w345 are as follows:
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from using the w345 Login and accessing your account.
w345 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to any longer retention periods required by law or by the terms of our international gaming license. The general retention periods applied by w345 are as follows:
When data reaches the end of its applicable retention period, w345 will either securely delete it or anonymise it such that it can no longer be linked to any individual player.
w345 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
While w345 takes all reasonable precautions to protect your data, no system connected to the internet can be guaranteed to be completely secure. In the event of a personal data breach that creates a risk to your rights and freedoms, w345 will notify affected players without undue delay and will take all appropriate steps to contain and remediate the breach.
As a player on the w345 platform, you have the following rights in respect of your personal data held by w345. To exercise any of these rights, please contact the w345 support team via live chat or at the email address in the footer of this page.
Identity Verification: To protect player data from fraudulent access requests, w345 may require identity verification before fulfilling any data rights request. We will not charge a fee for reasonable requests but may charge a reasonable fee for excessive or repetitive requests.
w345 will only send you direct marketing communications — including promotional offers, bonus notifications, PSL betting alerts, and other w345 news — where you have explicitly opted in to receive such communications at the time of registration or at a subsequent point through your account settings.
You may withdraw consent for marketing communications at any time by:
Withdrawal of marketing consent does not affect your ability to use the w345 platform, access your account, place bets, or receive transactional communications relating to your account (such as deposit confirmations, withdrawal notifications, and security alerts). Transactional communications are not marketing and cannot be disabled while your account is active.
The w345 platform is strictly prohibited for use by any person under the age of 21. w345 does not knowingly collect or process personal data relating to individuals under the age of 21. If w345 discovers that an account has been created by or on behalf of an individual under 21, the account will be closed immediately, all personal data associated with it will be deleted, and any balance will be returned via the original payment method.
If you are a parent or guardian and believe that your child under the age of 21 has created a w345 account, please contact our support team immediately. We will investigate and take appropriate action without delay.
w345 operates under an international gaming license and as such, personal data collected from Pakistani players may be stored on or processed by servers and service providers located outside Pakistan. Where such international transfers of personal data occur, w345 ensures that appropriate safeguards are in place to protect the transferred data to a standard equivalent to or higher than the data protection obligations of our gaming license.
Appropriate safeguards for international transfers include contractual obligations on the receiving party (such as standard data processing clauses) and a requirement that the receiving party implements technical and organisational security measures at least equivalent to those applied by w345 to data held within its own systems.
w345 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or platform functionality. When material changes are made, w345 will notify registered players via the contact details held on file — including a notice displayed prominently on the w345 platform — prior to the changes taking effect.
The "Last Updated" date at the top of this Privacy Policy will always reflect the date of the most recent revision. Your continued use of the w345 platform after any update to this Privacy Policy constitutes your acknowledgment that you have been made aware of the changes.
If you object to any changes made to this Privacy Policy, you should discontinue your use of the w345 platform and contact the support team to close your account. Your data rights in relation to personal data collected prior to the policy change are not affected by your decision to close your account.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how w345 has handled your personal data, please contact our team. Our support team is available 24/7 and includes staff trained to handle data protection enquiries with the appropriate care and confidentiality.
You may reach w345's data protection team via live chat on the platform or by email at the address displayed in the footer of this page. Please include your registered account username and a clear description of your request or concern in all written correspondence.
Data rights requests will be acknowledged within 5 business days and responded to substantively within 30 days of receipt. If we require additional time — for example, due to the complexity or volume of a request — we will notify you of the extended timeline and the reason for it within the initial 30-day period.
If you are not satisfied with how w345 has handled a privacy concern, you may also file a complaint with the relevant data protection supervisory authority as applicable under the jurisdiction of our international gaming license. w345 will cooperate fully with any such regulatory enquiry.
Age Restriction: w345 is strictly for users aged 21 and above. w345 does not knowingly collect data from individuals under 21. Age verification is required during registration. If gambling is affecting your wellbeing, visit our Responsible Gaming page for free support tools and self-exclusion options.
Now that you understand exactly how w345 protects your personal data, log in to your account and enjoy cricket betting, live casino, slots, crash games, and Monster Dice — all with PKR deposits via JazzCash and EasyPaisa.